Return Policy for Online Courses
At Proportion Global, we are committed to providing high-quality online courses that help you achieve your learning goals. However, we understand that sometimes a course may not meet your expectations. Please review our return policy below:
Eligibility for Refunds
Full Refund:
- You may request a full refund within 14 days of purchase, provided that less than 20% of the course content has been accessed.
Partial Refund:
- After 14 days or if more than 20% of the course content has been accessed, we will not issue a refund, except under exceptional circumstances (such as course material being significantly misrepresented).
No Refunds:
- No refunds will be provided if more than 50% of the course has been completed or if the course was purchased on sale or with a promotional code.
Refund Process
- Requesting a Refund:
- To initiate a refund, please contact our support team at in**@pr********.global with your purchase details and reason for requesting a refund.
- Refund Timeline:
- Once your request is received, our team will review it and notify you of the approval or rejection of your refund within 5 business days. Approved refunds will be processed within 10 business days.
- Payment Method:
- Refunds will be credited back to the original payment method. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Course Exchanges
If you find that the course you purchased is not suitable, we offer one-time course exchanges within 14 days of purchase, provided that less than 20% of the course content has been accessed.
Non-Refundable Situations
- Courses purchased as part of a bundle or package deal.
- Courses purchased through a third-party platform (in such cases, please contact the respective platform for their refund policy).
- Customized or private coaching sessions related to the course.
We reserve the right to modify this return policy at any time. Any changes will be communicated to users and applied to future purchases.
For any questions or concerns, please contact us at in**@pr********.global